How Do I Get My Old WhatsApp Account Back?

In a nutshell: This guide provides steps to restore your old WhatsApp account by checking for backups, reinstalling the app, and re-registering your phone number. If you need further assistance, you can contact WhatsApp's customer support. However, if your account is temporarily blocked, you can directly contact WhatsApp through their email form. Deleting your WhatsApp account is irreversible and will result in the permanent deletion of old messages and Google Backup. Inactive accounts are also deleted after 120 days of inactivity.

Dec 8, 2023

Introduction

There are many ways to restore your old account with WhatsApp. In this guide, we'll discuss the steps you need to take, including how to check for backups. Backups are the only way to regain access to your old WhatsApp account. After checking for backups, we'll proceed to the next steps: reinstalling WhatsApp and re-registering your phone number. If you still have concerns about your WhatsApp account, don't hesitate to contact Customer Support.

Sign in to Google Drive

Enter your username or password to sign in to your account. Make sure you sign in to the account used for backing up WhatsApp.

How Do I Get My Old WhatsApp Account Back? (Step 1)

Click on the Storage Tab

You'll find this on the left side of the screen.

Go to the Backups Section

Scroll down to see the backups section. If WhatsApp is backed up, you'll see it listed there.

Note: You can't see the backups on the main list; backups are only listed under Storage.

Reinstall WhatsApp

After checking for backups, you can reinstall the app to regain access to your account. Just visit the app store and hit Install.

Enter Your Phone Number

Type in the phone number used for your old WhatsApp account.

Choose the Country

Choose your country from the list.

Enter the 6-digit Code

Wait for a verification code to be sent to your phone and type it in.

Hit Confirm

Hit Restore

You'll be able to regain access to your old messages and media files after hitting restore.

Contact WhatsApp Via the Email Form

You can skip the steps above if WhatsApp temporarily blocks your account. The next step is to contact them directly to regain access to your account.

Open the Web App

Just type WhatsApp web in Google.

How Do I Get My Old WhatsApp Account Back? (Step 11)

Go to Settings

Scroll Down to Help

How Do I Get My Old WhatsApp Account Back? (Step 13)

Hit Contact Us

Fill Out the Form

Make sure you provide WhatsApp with details about your case. You should be able to regain access to your account if you didn't violate WhatsApp terms of service.

How Do I Get My Old WhatsApp Account Back? (Step 15)

Wait for WhatsApp to Contact You

WhatsApp should get back to you within a few days. The company will inform you if the ban is lifted or if your account is permanently locked.

Conclusion

Note that deleting your WhatsApp account is irreversible. You can no longer access your old messages, which will be permanently deleted. Google Backup is also deleted after the process. After account deletion, users won't be able to regain access to their accounts.

Inactive accounts are also deleted from the system (if users haven't used the app for 120 days). However, the content on your device stays until the app is removed from your phone or tablet. You'll be able to regain access to your account by re-registering your phone number with WhatsApp.

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

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Why does GetHuman Write How-to Guides for WhatsApp Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like WhatsApp in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get My Old WhatsApp Account Back? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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