How Do I Make a Payment Arrangement with Verizon?

If you can't make your bill payment with Verizon you can choose to make a payment arrangement. Keep reading for detailed instructions on how to do so.

Jan 29, 2020

Verizon is an American telecommunications company offering wireless mobile services and products to its customers. The company was originally founded in 2000 and owns over 2,000 retail locations across the United States. If you are a current customer with Verizon and need to make a payment arrangement, keep reading for instructions on how to do so.

A payment arrangement is when a customer needs more time to make a payment on one of their Verizon bills. You agree to pay Verizon the outstanding amount on a date past the bill's due date. When you set up a payment arrangement, you choose the date you will pay, keep your service from being canceled, and keep your account from potentially being forwarded to a collections agency.


Set Up a Payment Arrangement with Verizon Online

  1. Go to https://login.verizonwireless.com
  2. Sign in to your account with your mobile number or User ID and password.
  3. At the top of the screen, select ‘Pay Bill' in the menu section.
  4. Next, click ‘Payment Options.'
  5. Select ‘Set up a Payment Arrangement.'
  6. Your personalized options for selecting a payment arrangement appear. Enter your payment details and your future payment date.
  7. You should receive a confirmation email once the action is completed.

Note that you need to be the Account Owner or the Account Manager to set up a payment arrangement.


Set Up a Payment Arrangement with the Verizon App

  1. Open the Verizon app on your phone.
  2. If you're not already signed into your account, you will need to sign in now.
  3. On the upper left side of the screen, tap ‘Menu.'
  4. Next, select ‘Payment Options.'
  5. Swipe left to choose your payment method.
  6. Follow the prompts to enter your payment details and choose a future payment date.
  7. You should receive a confirmation email once the action is completed.


Call into Verizon Customer Service

If you're having difficulties confirming a payment arrangement online, you can call into the Verizon customer service center. Note that you will need to provide personal and account information to confirm your identity. Provide your payment details and the date you wish to make the payment arrangement on. Keep the customer service representative on the phone until you receive an email confirming the payment arrangement has been made.


Contact Verizon Wireless Customer Service Via Live Chat

If you prefer not to speak on the phone, you can contact Verizon Wireless' customer service team via their live chat. Note that you should never provide payment details over a live chat function so this option is best for troubleshooting. Let the customer service representative know that you're having trouble setting up a payment arrangement online or on the app and they will walk you through some possible solutions.


Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
How Do I Make a Payment Arrangement with Verizon?

Help from Real People

We partner with a US-based company with live tech support experts available 24/7. Take advantage of a $5 one-week trial membership and chat with an expert now.
Chat with an expert

Why does GetHuman Write How-to Guides for Verizon Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Verizon in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Make a Payment Arrangement with Verizon? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Verizon

Asked 4 years ago
Updated 4 years ago
Viewed 2,204,900 times
Verizon
Verizon payment arrangement
Verizon Wireless payment arrangement
Verizon delay payment

Speak to An Expert Now

We partner with a US-based expert help site to provide you with tech support 24/7. Enjoy a $5 one-week trial membership and chat with a live expert now.
Get Live Expert Help

Paying Your Telecom Too Much?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers
Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!