What do I do if my UberEATS order is wrong?

In a nutshell: Ordering food from Uber Eats provides convenience, but what if you get the wrong order? Uber Eats has procedures to help. Log in to your account, click on orders, find the specific order

Mar 20, 2024

Introduction

Ordering food online from Uber Eats offers you the convenience of the food being delivered wherever you are. But what if you receive the wrong order? Uber Eats is a reputable company, and offers various procedures to help you whenever you have issues on the platform. Here’s what to do if Uber Eats gets your order wrong.

Go to the Uber Eats Website

Begin by typing “ubereats.com” on your browser to access the Uber Eats homepage.

What do I do if my UberEATS order is wrong? (Step 1)

Log Into Your Account

Next, click “Log In” to open the account sign-in page. Proceed to log in by entering your account email address and clicking continue. On the next page, the platform sends an OTP to your email that you can use to log into your account.

What do I do if my UberEATS order is wrong? (Step 2)

Open the Drop-Down Menu

Once you log into your account, click the three horizontal lines' icon on the top left of the page. This option opens the drop-down menu.

What do I do if my UberEATS order is wrong? (Step 3)

Click “Orders”

The drop-down menu contains promotions, a help section, your wallet, and more. Click “Orders” to proceed.

What do I do if my UberEATS order is wrong? (Step 4)

Select Your Order

On the next page, Uber Eats lists your order history according to their dates. Find the order with which you had an issue, and click it for more details. Check out the details and ascertain that it’s the right product, and take note of the restaurant.

Go to the Help Section

Once you have enough details on the order, you can contact the Uber Eats customer support team. Click the three lines at the top left of the page and click “Help.”

What do I do if my UberEATS order is wrong? (Step 6)

Click “Help With an Order”

Clicking the “Help” option takes you to the Uber Eats support resources. Select the first topic, “Help With an Order.”

What do I do if my UberEATS order is wrong? (Step 7)

Click “Past Order”

Next, the platform attempts to narrow down the order that has an issue. Select “Past Order.”

What do I do if my UberEATS order is wrong? (Step 8)

Select “Wrong or Missing Items”

On the next page, you must be more specific on your order issue. Proceed by clicking “Wrong or Missing Items.”

What do I do if my UberEATS order is wrong? (Step 9)

Select Your Order

The next page lists your past orders on the Uber Eats platform. Select your order from the list and click “Next.” On the next page, provide the relevant details about the order to ensure you get the right level of assistance.

What do I do if my UberEATS order is wrong? (Step 10)

Conclusion

Receiving the wrong order on Uber Eats can be very inconvenient, especially if you’re allergic to certain foods. Fortunately, the platform makes it easy to address such issues. If you experience difficulties, contact support.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
What do I do if my UberEATS order is wrong?

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