How do I get technical support from Toshiba?
You don't need to be a genius to buy a Toshiba product, but you may need help operating one, especially if it requires technical support. Here's the best way to get the help you need.
Toshiba is one of the best manufacturers of electronic devices in the world. You will find Toshiba laptops, tablets, TVs, desktops, hard drives and accessories all over the globe.
The Japanese manufacturer not only creates products for personal use but they also create products for business and specific industrial products. Therefore, when looking for technical support from Toshiba, you will have to be specific about the device for which you want fixed.
Technical issues on Toshiba devices range from simple problems that can be fixed with simple troubleshooting solutions to complex issues that require expert help. Lucky for Toshiba customers, they can get both kinds of help from the company.
You can get technical support from Toshiba through the following means:
Support Page
Toshiba has a very conclusive support page where any Toshiba user can access to get support for any Toshiba device. The page is loaded with support features that help Toshiba device users fix their own devices.
The most basic form of technical support you will find on the Toshiba support page is the Troubleshooting Assistant. The Troubleshooting Assistant offers troubleshooting solutions to basic Toshiba device problems. If you can get a solution from the assistant, you can spare yourself a trip through the service center.
You will also find an FAQ page linked to the support page. The page is filled with solutions to common device queries submitted by Toshiba users.
Another way to get technical support on the site is to input your device's model or serial number and then click 'Go' where topics concerning your device will be presented. You can alternatively choose a category of device and then select the model where you will find support for your device.
You will also find 'how to' videos on the support page instructing you on how to solve some issues with your Toshiba device.
Community Forum
On the support page, you will also find a link to the Toshiba community forum. The community comprises of Toshiba experts and device users who are giving solutions to issues and posting issues for solutions respectively.
The community forum is a great place to find technical support as you can receive a solution that has been applied successfully and repeatedly from a certified Toshiba expert.
All you have to do is join the community and post your technical difficulty. You will receive several answers from different members and you can try them all until you find the one that works.
You can also find the link to the help forum on GetHuman.
Service Center
You can locate a Toshiba service center through the Toshiba support center where you can get technical support. Visiting a physical location with your device for technical support has its merits and drawbacks.
The merit is that you will receive help from an agent at a certified Toshiba service center who will ensure that the problem is resolved. Another merit is that personal interactions are usually more effective that interacting online.
The drawback is that you may have to wait a while to get assistance in the store. Moreover, you need to carry your device to the store which is strenuous.
Phone
Calling the Toshiba customer service number is another great way to get technical support. In fact, Toshiba has a special number just for technical support.
The either number will get you to a customer service agent. However, the tech support number is faster as there is only one type of problem to be resolved.
You can find both phone numbers on GetHuman.
Live Chat
You can get tech support from Toshiba by initiating a live chat. It is not only quick but also effective.
You only have to wait for three minutes after starting the chat to get a response. The chat is available on weekdays from 8am to 8pm.
You can find the link to the live chat on GetHuman.
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