What Are the Pros and Cons of Using TaxAct?

This article is about the TaxAct tax preparation assistance software. It is meant to assist in making a tax preparation software purchase decision. A description of the features of each of the four TaxAct package is given. A list of the pros and cons of using TaxAct is given as well.

TaxAct is online tax preparation software that searches for tax credits and deductions that can help give you the lowest tax bill or biggest refund possible. There is a lot of tax preparation software out there, though, so you may be wondering which is the best software for you. Read on to learn about the pros and cons of TaxAct.

TaxAct Features

There are four TaxAct packages:

Free

The free package is for simple filers who just need assistance with their W-2s, dependent deductions, tax credits for childcare, educational expenses, and retirement income.

Deluxe+

The Deluxe+ package offers everything from the Free package plus assistance with itemized deductions, real estate taxes, mortgage and student loan interest, and Health Savings Accounts.

Premier+

The Premier+ package offers everything from the Deluxe+ package plus assistance for investors, royalty income, rental property owners, people with foreign bank accounts, and access to a professional tax specialist.

Self Employed+

The Self Employed+ package offers everything from the Premier+ package plus assistance with calculating business deductions, depreciation, and access to planning resources.

TaxAct Pros

  • TaxAct has a minimalist approach, offering relatively few tools and features so that it is more affordable.
  • It's quick and easy to navigate the website and get your taxes done.
  • It comes with a FAFSA guidelines worksheet for students.
  • It has a thorough tutorial.
  • It comes with easy year to year data migration.

TaxAct Cons

  • Because TaxAct's focus is on remaining inexpensive, it has fewer tools and features than other tax preparation software.
  • TaxAct does not offer an advance on your refund.
  • Telephone wait times for tax specialists can be over an hour.
  • Some tax terms are not clearly defined.

If you have any questions about using TaxAct, you can contact customer service by phone or through its help forum.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
What Are the Pros and Cons of Using TaxAct?

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GetHuman has been working for over 10 years on sourcing information about big organizations like TaxAct in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Are the Pros and Cons of Using TaxAct? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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