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Instructions to help with popular customer service issues

Popular How-to Guides

What Are GetHuman How To Guides?

While we haven't spent enough time writing useful manuals on how to solve customer care issues, it is something that we often do for larger companies. A larger company example would be our Chase how to guides page. And also our JetBlue guide page. From those examples, you should be able to get a sense of how we try to figure out which issues are ailing customers the most and then we get expert writers on the case to translate our knowledge of a solution into a guide for you to use for free. All of this is possible of course because millions of customers every month use this information and share it with each other. So thank you again for sharing! And sorry we don't have more free help to offer for your problem that you're facing.

How Do GetHuman's How-to Guides Help Me?

Not only do we write step by step manuals for how to solve common customer care issues, but we do it for many other companies as well. In fact we try to do it for all of the issues that customers ask us about the most. In general, we try to figure out which issues are ailing customers the most and then our staff of expert writers takes takes our knowledge of major customer service problems and scribes them into an easy-to-follow series of steps for you. And of course we make that information freely available to you and the millions of consumers that use GetHuman each month.

Problems recently reported by other customers

I want to make sure I order the right jersey and the price and the shipping
I want to make sure I ordered the right jersey and the price
I can’t track my order because when I made the purchase I didn’t have an account. How d...
I can't seem to go online to track my order I was wondering which day it is supposed to...
My order was cancelled, but my money is not refunded yet. **my order number is...
I have charges on my bank account from you..I didn’t place any orders with you
Accidentally placed order and would like to cancel
Have not received my order
I have had difficulty contacting to determine the status of an order that w...
Identical order placed on November **th snd December *st. I need to cancel the Decembe...
What does it say that I ordered online last night on the NFL Shop
Trying to see if order went through last night using my new nfl credit card...
Didn’t Receive An Order Number To Track My Order From Here .??
I bought a FOOTBALL jersey last Thanksgiving for a Christmas gift for a friend. They h...
I ordered a jersey for my grandsons birthday. It said it would take * days for delivery...
I had ordered an item on October *rd and selected standard shipping which I believe sai...
All set. The order was fixed. *Tk u
Ordered sneakers and a jersey twice by accident. Only want one order
See more issues reported by customers

Does GetHuman write how-to guides because they are a partner of

GetHuman has no affiliation whatsoever with, let alone a partnership in which GetHuman would write guides on behalf of another institution. Rather, GetHuman has been helping customers solve their support problems for over a decade and this is one of many ways we try to provide helpful information. Over the course of those years, many millions of customers, including those of have come to our website to report a problem. When we spot a trend, we try to dispatch a researcher to find the solution and then write a comprehensive article in which we explain how we do it.

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