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MEC.ca Customer FAQ

Top Answers & How-to Guides

What is MEC.ca's Phone Number?

The question we are asked most often is about how to talk to MEC.ca customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I create an account?

To create an account on our website, simply click on the "Sign In" link located at the top right corner of our homepage. You will then...

Do you have a physical store location?

Yes, we do have physical store locations for our customers' convenience. MEC.ca operates several retail stores across Canada. Our stores...
Ask any question you have about MEC.ca customer service, get an answer now.
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Account Setup

How do I create an account?

To create an account on our website, simply click on the "Sign In" link located at the top right corner of our homepage. You will then...
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Promotional Codes

How do I apply a promotional code?

To apply a promotional code, simply add your desired items to your cart and proceed to the checkout page. On the checkout page, look...
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Order Status

How can I check the status of my order?

You can easily check the status of your order by logging into your account on our website and navigating to the "Order History" section....
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Website Information

What is MEC.ca?

MEC.ca is an online retail platform owned and operated by Mountain Equipment Co-op (MEC). MEC is a Canadian cooperative that specializes...
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Shipping Options

What are the shipping options?

MEC.ca offers two shipping options for the convenience of customers. The first option is Standard Shipping, which is free for orders...
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Return Policy

What is the return policy?

Our return policy at MEC.ca allows customers to return any unused or defective product within 30 days of purchase. To be eligible for...
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Order Tracking

Can I track my order?

Yes, you can track your order on MEC.ca. Once your order has been processed and shipped, you will receive a confirmation email that...
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International Shipping

Do you offer international shipping?

Yes, we offer international shipping. At MEC.ca, we understand that outdoor enthusiasts can be found worldwide and we are dedicated...
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Payment Methods

What payment methods do you accept?

At MEC.ca, we offer a variety of convenient payment methods to make your shopping experience seamless. We accept major credit cards,...
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Order Changes

Can I cancel or change my order?

Yes, you can cancel or change your order on MEC.ca. However, please note that MEC aims to process orders quickly, so if you need to...
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Product Warranty

What is the warranty on products?

At MEC.ca, we offer a warranty on all our products. Our standard warranty period is one year from the date of purchase. During this...
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Store Location

Do you have a physical store location?

Yes, we do have physical store locations for our customers' convenience. MEC.ca operates several retail stores across Canada. Our stores...
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Help me with my MEC.ca customer service issue

Ask any question you have about MEC.ca customer service. We will do our best to get you answers right away.
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