What Do I Do If I Missed My Connecting Flight on British Airways?

If you missed a connecting flight on British Airways due to the reasons mentioned above, you are eligible to be rebooked to a replacement flight or a different flight departing the next day. Plus, you get compensation, accommodation and refreshments. However, if you missed the connecting flight for other reasons not accepted by the airline policy, you will pay the rebooking fees and any other applicable fees.

Jul 9, 2020

What Do I Do If I Missed My Connecting Flight On British Airways?

As a British Airways passenger, there are many reasons that can make you miss your connecting flight. However, it's good to know what your rights are to ensure that you receive the relevant assistance from customer support.

This case is treated differently depending on the circumstances under which you missed your connecting flight. For instance, if you missed the connecting flight because there was a delay by 5 or more hours you can be put on the next scheduled flight if there is a seat available in your paid fare class. You can also be put on a later flight leaving to the same destination at your convenience in the same fare class.

You can also get a refund or compensation, other reimbursements and refreshments as required by the law.

Visit the British Airways customer support desk and report your missed connecting flight. This enables the boarding agents to put you on a replacement flight. The customer support agents can offer you the necessary assistance to ensure your journey is smooth. Plus, they give you new boarding passes and update your travel information.

Contact British Airways to know if there is another flight you can take to your destination. The airline only gives compensation if there is no replacement flight that you can take. Besides you get a paid overnight hotel stay, refreshments and meals.

What Are the Acceptable Reasons That British Airways Accepts Responsibility?

If you missed your connecting flight because of British Airways fault like a mechanical problem, you are eligible to be rebooked onto the next available flight. In case the outbound flight is until the next morning, then British Airways can book you on a different airline or offer you meals and accommodations as you wait for the next available flight. The arrangements are not offered as a matter or regulation or law, but on a voluntary basis on the part of the airline.

You can also miss your connecting flight because there was bad weather. In this case, the airline will assist you rebook your flight but won't give you compensation for accommodation or meals. However, it's good to contact British Airways customer support and ask. Having travel insurance is vital in such times as it caters from your expenses that are not covered by the airline.

However, if you miss your connecting flight due to your fault, basically you are on your own. Maybe there was a mishap with the flight or we were distracted while at the airport and didn't hear the boarding announcement. British Airways airline will help you rebook, but it's not under any obligation to do it and you will pay the change fee and other applicable fare difference.

Bear in mind that airlines don't assume any responsibility if you miss your connecting flight on two separate tickets. For instance, if you booked your flight on a different airline which delays resulting in you missing the connecting flight. However, if the tickets are both booked on British Airways, the airline will help you rebook, offer compensation, refreshment and accommodation where necessary.

According to EU law, you are entitled for compensation even if the initial delay lasted under 3 hours. The law covers connecting flights irrespective if the flights departed from a non EU or an EU airport.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
What Do I Do If I Missed My Connecting Flight on British Airways?

Why does GetHuman Write How-to Guides for British Airways Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like British Airways in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If I Missed My Connecting Flight on British Airways? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

British Airways

Asked 4 years ago
Updated 4 years ago
Viewed 1,884,959 times
British Airways
Missed connecting flight on British Airways
contact British Airways
customer support.
Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!